Reservation FAQs


Which credit cards do you accept?

Where do you greet clients in the Austin Airport?

Can I cancel my reservation?

Will I be charged in the event of late arriving flights or delays beyond my control?

What happens if I no-show a flight arrival or scheduled pick up location?

What is your reservation change policy?

What is my personal liability by making this reservation?

Is smoking allowed in your vehicles?

Will I be charged if I end early?




Which credit cards do you accept?
Visa, Mastercard, American Express, Diner’s Club, and Discover/Novus cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.

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Where do you greet clients in the Austin Airport?
We greet clients near the Information Desk in baggage claims. This is in the lower level of the Airport at the bottom of the escalators. We assist with luggage and escort the clients to the vehicle.

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Can I cancel my reservation?
Yes, you can, as long as the cancellation fee is covered by cash or the credit card on file which was given to guarantee the reservation. The 72 hour mandatory cancellation fee is $100.00, same day cancellation fee is 50% of reservation charges, and any reservation cancelled within 2 hours of scheduled pick up time will carry a mandatory 100% fee.

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Will I be charged in the event of late arriving flights or delays beyond my control?
The waiting policy for the airport is as follows: the first 30 minutes after posted arrival time or scheduled pick up time has no charge. After the 30 minute grace period, waiting time is charged in 15 minute increments.

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What happens if I no-show a flight arrival or scheduled pick up location?
The following is the general guideline relating to “no-shows”: the customer will be charged the full price of the trip, the 20% gratuity, and any waiting time or expenses related to the waiting time.

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What is your reservation change policy?
If there is a change made to a reservation, with a minimum 2 hours notice, there will be no charge. If the change is made within the 2 hours, the client will be charged either the cancellation fee or the wait time from the original scheduled pick up time.

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What is my personal liability by making this reservation?
This agreement is a contractual arrangement of this company for the hire of transportation. It pertains specifically to the performance by the client in the vehicle during the course of reserved time. In addition to the hourly rate and gratuity for vehicle and chauffeur, any damages in excess of usual use of the hired vehicle will be charged to the client’s credit card on file. Minimum fee for excessive use is $100.00. Chauffeur and Austin Area Limousines reserves the right to end any reservation at any time for any reason that may, in the chauffeur’s opinion, endanger the integrity of the vehicle, other passengers, or chauffeur with no refund for unused time.

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Is smoking allowed in your vehicles?
NO SMOKING is allowed in any vehicle provided by Austin Area Limousines. Chauffeur and Austin Area Limousines reserves the right to end any reservation at any time due to non-compliance with no refunds available for unused time.

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Will I be charged if I end early?
The client is responsible for the full amount of time guaranteed when making the reservation.

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All rates, minimums, and policies are subject to change without notice.